Frequently Asked Questions (FAQs)
At Edge One Communications, we understand that businesses have unique needs when it comes to call center solutions. To help you make an informed decision, we’ve compiled answers to the most commonly asked questions about our services.
What industries do you specialize in?
We have extensive experience in healthcare (Medicare & ACA campaigns), solar, roofing, real estate, e-commerce, and finance. Our versatile approach allows us to adapt quickly to your industry requirements while maintaining the highest standards of service.
How do you ensure quality and compliance in healthcare campaigns?
Our agents receive specialized training on Medicare, ACA, HIPAA compliance, and patient communication etiquette. Every call is monitored and recorded for quality assurance, ensuring compliance and professionalism in sensitive healthcare communications.
Do you offer 24/7 call support?
Yes. Our 24/7 inbound call answering services ensure your customers are always supported, regardless of time zones or business hours.
What makes Edge One Communications different from other call centers?
Over a decade of industry expertise
Specialized focus on Medicare, ACA, and high-performing campaigns
Customized scripts & strategies for every client
Proven track record with consistent lead generation and client satisfaction
Scalable operations to fit startups, SMEs, and large enterprises
How quickly can you start a campaign?
Depending on the scope and complexity, we can onboard and launch a campaign within days. Our team works closely with you to set up scripts, train agents, and integrate reporting systems for a seamless start.
Do you provide both inbound and outbound call services?
Yes. We provide end-to-end call center solutions including outbound services (lead generation, appointment setting, surveys, customer follow-ups) and inbound services (customer support, order processing, technical help desk, 24/7 answering).
Can you handle international clients and campaigns?
Absolutely. We have the infrastructure and expertise to manage local and global campaigns, with multilingual support to connect your brand with wider audiences across different regions.
What kind of reporting and performance tracking do you provide?
We deliver detailed performance reports that include call volumes, conversion rates, lead quality, and customer feedback. This helps clients track ROI and make informed decisions about their campaigns.
What back-office and data management services do you provide?
Our back-office support includes CRM management, fax indexing, email handling, live chat support, reporting, and appointment confirmations via SMS or email. We ensure accuracy, confidentiality, and timely task execution.
How can I get started with Edge One Communications?
Simply reach out to us at:
📞 Phone: +92 03400994708
📧 Email: info@edgeonecommunications.com
Our team will discuss your requirements, prepare a tailored plan, and get you started right away.
